The value of customer service
نویسندگان
چکیده
منابع مشابه
Impact of Customer Service Practices on Customer Satisfaction and Retention
In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...
متن کاملNew service bonds and customer value in customer relationship management: The case of museum visitors
The ability to manage customer relationships successfully provides tourism organizations with an opportunity to increase their value proposition and obtain competitive advantage. However, no study has attempted to investigate the role of new service bonds (i.e., the newness and meaningfulness of new services provided by organizations) as a relationship tactic for customer value for long-term su...
متن کاملConceptualising customer value in a leisure service setting: value is in the eye of the beholder
Currently there is little research that considers value or value creation from a sport and physical activity context or from the participant’s perspective. Despite the emerging importance of value as an incentive for customers to perform desired behaviours, this study’s investigation represents the first examination of the value construct as it pertains to the consumption of sport and physical ...
متن کاملRe-thinking the conceptualization of customer value and service quality within the service-profit chain
Purpose – To provide an alternative view of customer value and service quality as conceptualized in the service-profit chain. Design/methodology/approach – A survey of the vast and diverse literature on the concepts of value and quality is used to reconceptualize these constructs as they are used in the service-profit chain. The concept of intrinsic value and quality is proposed as an addition ...
متن کاملA value-based perspective of market orientation and customer service
This study aimed to build a model of business performance based on customer value-defined market orientation. In the context of a service retail industry, both firms’ and customers’ perspectives were involved in the development of the construct, using such dimensions as management support, employee efforts and customer satisfaction. The authors undertook a large-scale fieldwork to collect match...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: ANZTLA EJournal
سال: 2019
ISSN: 1839-8758
DOI: 10.31046/anztla.v0i34.1068